Payment, delivery and exchange rules

Terms and Conditions

Welcome to our online store. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully.

1. Delivery Conditions

  • Shipping Time: Orders are processed within [2] business days.
  • Delivery times may vary depending on your location and the shipping method selected.
  • Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the order.
  • Any applicable shipping fees will be displayed at checkout.
  • International Shipping: We offer international shipping to select countries. Please be aware that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer.
  • Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Payment and Taxes

  • Accepted Payment Methods: We accept major credit cards, debit cards, PayPal, and other payment methods as indicated at checkout.
  • Currency: All prices listed on the website are in [USD] unless otherwise stated.
  • Taxes: Prices do not include sales tax, VAT, or other applicable taxes unless explicitly stated. Customers are responsible for paying any such taxes, which will be calculated and added to your order during checkout.
  • Billing: The billing address must match the payment method used. If there is any discrepancy, your order may be delayed or canceled.

3. Return Policy

  • Eligibility: Products may be returned within [5] days of delivery, provided they are unused, in their original packaging, and in the same condition as when received.
  • Return Process: To initiate a return, please contact our customer service team at [Email Address] with your order number and reason for the return. We will provide you with return instructions.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within [2] business days.
  • Shipping Costs for Returns: Customers are responsible for paying return shipping costs unless the return is due to a defect or error on our part.

4. Affiliate Products

  • Third-Party Affiliates: Some products on our website may be offered by third-party companies through affiliate links. For these products, the terms and conditions, including delivery, payment, taxes, and return policies, are governed by the affiliate company. By purchasing these affiliate products, you agree to be bound by the terms and conditions of the respective company.
  • Responsibility: Our online store is not responsible for any issues arising from the purchase of affiliate products, including delivery delays, payment disputes, or return complications.

If you have any questions about our terms and conditions, please contact us at info@nelmediashop.com.

Thank you for shopping with us!